Privacy Policy

This privacy policy outlines the basis on which we will handle any personal data, including but not limited to payment data and other data we collect from you or from other sources, or that you provide to us (referred to as "data"), for your access to and use of the website www.FLOCALLY.com or mobile application (collectively referred to as "the website"), and the services and applications (collectively referred to as "services"). We recognize the importance of this data, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding data. By using our services, you agree to the handling of data in accordance with this privacy policy.

What data may we collect from you?

We may collect and process the following data:

• Data provided through forms: Information you provide when filling out forms on the website, such as registration data to use the website, subscribing to our services, publishing materials, or requesting other services.
• Data during participation in offers: Information you provide when entering a competition or promotional offer through our site, completing surveys, voting, or submitting reviews, testimonials, or feedback.
• Data related to difficulties: Any information you provide when reporting difficulties encountered while using our website.
• Communication records: Any communication between you and our support team when contacting us.
• General and demographic data: Non-personal and aggregated data.
• Location details: If you download or use our mobile application, we may access information about your location and device location, including the unique identifier of your device.
• Transaction details: Information about transactions you made through our website, including details of the preparation and delivery of products you ordered.
• Computer device details: Information about your computer device, such as your IP address, operating system, browser type, and data related to your general internet usage (e.g., using data storage technologies on your device such as cookies, conversion tracking codes, and web beacons).
• Your email address: The email address provided to us by third parties who have confirmed obtaining your consent to share it.
• Any other data: Any other data we deem necessary to enhance your experience using the website.

How will we use your data?

We may use your data in the following cases:

• To provide you with information and services: To provide the information, products, or services you request or that we believe you may be interested in, based on your consent to contact you for this purpose.
• To fulfill obligations: To fulfill the obligations arising from any contracts made between you and any other entity using our site, or between you and us.
• To improve our services: To improve our services and provide better, more personalized experiences.
• To ensure content effectiveness: To ensure content on the website is provided in the best way suited to you and the device you are using.
• To notify you of changes: To inform you of any changes we make to the website.
• For necessary reasons: For any other reason we consider necessary to improve your browsing experience.
• To manage incentive programs: To manage incentive programs, fulfill your requests for these incentives, allow you to participate in contests, and notify you if you win.

Who can we disclose data to?

Customer data is an essential part of our business, and we are committed to not sharing this data except in the following cases with companies that adopt privacy practices at least equivalent to those outlined in this privacy policy:

• Third parties: To provide our services, we may collaborate with other companies, whether affiliated with us or independent service providers (such as logistics companies handling product deliveries, marketing companies, and payment processing providers for online transactions). These companies may store data in a digital wallet during your transactions, which helps improve the efficiency of using our services. We recognize the importance of these companies accessing relevant data to perform their tasks and ensure they do not use it for other purposes. We may also receive data from these companies (such as delivery data and updated addresses) to use in correcting our records and facilitating the delivery process for any purchases you make. By using the website, you consent to the transfer, storage, use, and disclosure of data between our affiliates and independent service providers, regardless of their geographical location, with these companies committing to contractual obligations to respect data privacy.
• Marketing and promotional offers: We may use your data to provide you with information about goods and services that may interest you, as well as improve your browsing and website usage experience, communicate with you regarding service messages, new benefits, improvements, special offers, and important events. We may contact you through various channels such as email, web notifications, posts, phone calls, in-app messages, and article-sharing cards. When participating in certain contests or promotional offers, you may be asked to provide additional data. For example, if you win a competition, we may need more personal data to confirm your eligibility and award the prize. This data is collected by our team or through the participating sponsors or sellers of the promotional offers. Please review the privacy policies of these parties to understand how they use the data they collect.

Protection of the website and other sites: We disclose customer account information and personal data when we believe it is appropriate to comply with laws or investigations conducted by authorities, or to protect the rights, property, or safety of our users or others. This includes sharing data with other companies and organizations for various purposes, such as fraud protection and reducing credit risks. Please note that our site may occasionally contain links to sites owned by business networks we deal with, advertisers, or affiliates. If you access one of these links, please be aware that these sites have their own privacy policies, and we are not responsible for those policies. Please check the policies of those sites before submitting any personal data or other information.

What protection standards do we apply? We take a variety of technical, commercial, and administrative measures to ensure that data is handled securely in accordance with this privacy policy. These measures include protecting data from unauthorized access, alteration, disclosure, or destruction. For example, we may use encryption technologies to protect data during transmission to our site, along with external firewalls and a firewall system on the server hosting our website to defend against harmful network attacks. Only employees, service providers, and agents who need to know the data to perform their tasks are permitted access. It is also important to ensure the protection of your password and the device you use to access our website to avoid any unauthorized access. You are solely responsible for maintaining the confidentiality of your password; therefore, make sure to log out after using shared devices.

Unfortunately, sending data over the internet is not completely secure. While we will do our best to protect your data, we cannot guarantee the protection of data transmitted to our site, and you assume the risk of sending any information.

How can you access and modify your data? You can access a wide range of data related to your account and transactions with the website, allowing you to view and update it in some cases. Examples include:

• Updated information on your latest purchase orders.
• Personal identification data including name, email, password, communications, and ad preferences.
• Payment settings, including credit card information.
• Email notification settings. When logging into the site, our system will store cookies to ensure a comfortable and smooth user experience. You can disable cookies by changing your browser settings, but be aware that disabling them may affect the way the site works and may prevent you from fully accessing some functions. For example, performance cookies collect information about your use of the site, such as the pages you visit, allowing us to offer customized options that enhance your experience. We may retain a copy of your data for legal compliance purposes, especially when updating information, as we keep a record of the previous data for record-keeping purposes.

Due to the ongoing changes in our business, our privacy policy may require updates. We will publish the updated version on the website, and it will be effective from the date of its publication or any date we specify as the "effective date." We may send you reminder emails about our updates and terms, but it’s recommended to check the website regularly for the latest changes. You should review the privacy policy periodically, as your continued use of the site after any changes constitutes your acceptance of the modified policy.